Ticket system

[SpiritWebb]

Tutorial request:

Main screen - Just a logo with three links (Submit ticket - opens a pop-up window, View tickets - pop-up window, log in - pop-up window)

A ticket system to allow users and/or players to submit a ticket for support, problems, or even just questions & requests. When a user fills out a new ticket and clicks "submit ticket" a random ticket number is generated and sent to a ticket queue. The user who submitted the ticket will then receive an email with the ticket information and ticket number, including a link that allows them to see the status of the ticket.

When admins/mods sign in and they will be able to view the ticket queue. They will be able to see all tickets submitted, except for the closed tickets. But a drop down box that allows you to select "closed" and it displays ALL closed tickets.

A field somewhere that allows you to search specific ticket numbers. You can assign the ticket to another user.

When an admin/mod clicks an open ticket, it opens that in a pop-up window that shows all the info given by the user who submitted the ticket, including their ip address. When an admin/mod view it, they can claim it by assigning the ticket in their name, using a drop-down box with all the users names currently allowed to sign in, and save it. When a user updates the ticket, closes it, reassigns it, an email is sent to the one who submitted the ticket notifying them there has been a change in their ticket.

Log out button up top somewhere...

I think that pretty much covers it. Unless of course I am missing something...then please let me know!!

[hallsofvallhalla]

hehe its funny i just finished mine, well i finished enough to get some requests



i used the database to make all the categories so you or admin can build your own categories by simply entering them in from a admin page, same goes with the priorities.

Also I used a log in system like phpbb where only registered users can make a ticket so you don't get a bunch of junk. It also makes it easier to contact them.


its 80% completed, took me about a hour or so. I need some request and or comments before I finish. Then I will start the tutorials.

also i added in user access where you have different levels of access for people to create and or work tickets.

[hallsofvallhalla]

i noticed some of your requests from above, i can start on those, give me a bit to get them done.

[SpiritWebb]

hehe its funny i just finished mine, well i finished enough to get some requests



i used the database to make all the categories so you or admin can build your own categories by simply entering them in from a admin page, same goes with the priorities.

Also I used a log in system like phpbb where only registered users can make a ticket so you don't get a bunch of junk. It also makes it easier to contact them.


its 80% completed, took me about a hour or so. I need some request and or comments before I finish. Then I will start the tutorials.

also i added in user access where you have different levels of access for people to create and or work tickets.

Requests like what?

[hallsofvallhalla]

i just mean like anything you want added to it. Seems like you covered everything though.

[SpiritWebb]

i just mean like anything you want added to it. Seems like you covered everything though.

LOL...I tried...figuring I use a ticket based system at work...

[hallsofvallhalla]

I am not going for looks here, but here is the member view of their tickets.

[SpiritWebb]

I am not going for looks here, but here is the member view of their tickets.

I unfortunetly cannot view it through IE while at work...is there any other way I can view it?

[hallsofvallhalla]

must be the image host i am using, which image hosts can you view?

[SpiritWebb]

must be the image host i am using, which image hosts can you view?

I cant seem to view much of anything. It might by my work block...I will check when I get home!


EDIT: I can view the pics from home...so I guess the type of site the hosting is, is against our work policy...oh well!! Oh, and I love those photos...with a little graphics and adjustments...will go nicely!!